Privacy policy

At All The Things, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By accessing or using our website, you agree to the terms outlined in this Privacy Policy and our Terms of Use.

Personal Information We Collect

When you create an account, place an order, subscribe to our newsletter, or interact with our website, we may collect personal information including but not limited to:

  • Name

  • Address

  • Email address

  • Contact number

  • Date of birth

We take full responsibility for safeguarding the personal data you provide to us.

How We Use Your Personal Information

The information collected is used to:

  • Process and fulfill your orders

  • Provide customer support and improve our services

  • Communicate order updates and important information

  • Share promotional offers, updates, and marketing communications (where permitted)

  • Analyze customer preferences to improve product offerings and user experience

We retain your personal data only for as long as necessary to provide our services or to comply with legal requirements. Once it is no longer required, your data is securely deleted.

Sharing of Personal Information with Third Parties

We prioritize the security of your data and do not sell, rent, or trade your personal information. Your data may only be shared with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services on our behalf.

All such third parties operate under strict contractual agreements and are obligated to protect your information and use it only for authorized purposes.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate, incomplete, or outdated information

  • Request removal of your personal data where applicable

We are committed to assisting you in exercising these rights.

Cookies

When you visit our website, cookies may be stored on your device to enhance your browsing experience. Cookies help us remember your preferences and improve website functionality.

We use two types of cookies:

  • Session cookies: Temporary and deleted once you close your browser

  • Persistent cookies: Stored on your device for up to 12 months

Cookies do not store personal information and are not shared with third parties. You may disable or delete cookies at any time through your browser settings.

Third-Party Cookies

We use third-party analytics tools such as Google Analytics to collect aggregated, non-personal data about website usage. These cookies help us analyze traffic and improve our services.

Third-party cookies may be stored on your device for up to 24 months.

Payment Methods

We accept Cash on Delivery (COD) within Pakistan.

User-Uploaded Images

Any images you upload on our website may be used for:

  • Product reviews and user-generated content

  • Customer support and chat assistance

  • Image-based product search to enhance your shopping experience

Uploaded images are used solely to improve functionality and user experience.